Support Policy Page

Support Policy for Apps4u - Digital Product Marketplace

Last Updated: 16 September 2023

At Apps4u, we are committed to providing excellent support to our users and customers. This Support Policy outlines our commitment to assisting you with any questions, issues, or concerns you may have while using our platform. Please read this policy carefully.

1. Contact Information

If you require support, you can reach us through the following methods:

Email: support@apps4u.co.in

WhatsApp Message: +91 7935614916

2. Support Hours

Our support team is available during the following hours:

Monday to Friday: 9:00 AM to 6:00 PM IST

Saturday and Sunday: Closed

Email Support will be 24/7

3. Types of Support

We offer the following types of support:

3.1. General Inquiries

If you have questions about our platform, services, or policies, please feel free to contact us via email or WhatsApp, and we will respond as soon as possible during our support hours.

3.2. Technical Assistance

For technical issues or problems related to using our platform, please get in touch with us via email or WhatsApp. Our support team will work to diagnose and resolve the issue promptly.

4. Response Time

We want you to know that we strive to respond to all support inquiries as quickly as possible. Our response time may vary depending on the volume of requests, but we aim to acknowledge your inquiry within 24 hours on business days.

5. Issue Resolution

Our team is dedicated to resolving your issues efficiently and effectively. The time required for resolution may vary depending on the issue's complexity. We will let you know the progress and estimated resolution time.

6. Service Level Agreements (SLAs)

We may have specific SLAs that govern the response and resolution times for certain paid services or products on our platform. Please refer to the terms of the specific service or product for SLA details.

7. Feedback

We value your feedback. If you have suggestions for improving our support or the platform in general, please don't hesitate to share them with us. Your input helps us enhance our services.

8. Reporting Abuse

If you encounter any abusive or inappropriate content or behavior on our platform, please send it to us as soon as possible via email or WhatsApp. We take these reports seriously and will look into it and take the appropriate action.

9. Contact Us

If you have any questions or require support, please reach out to us at:

Email: support@apps4u.co.in

WhatsApp Message: +91 7935614916

Our support team is here to help you and make sure your experience on Apps4u is as smooth and enjoyable as possible.